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Delivery & Freight Guide
Notifications
You will receive update notifications for your order
Something wrong?
| You would like to return an item? | See Returns |
| You have received the wrong product or are missing a product? | We are so sorry if you have ordered something online and received the wrong product or are missing a product |
| Please Contact Us with your order details and we will get this sorted straight away for you | |
| You have received a damaged product | We are so sorry! |
| Please Contact Us as soon as possible. | |
| You want to change or cancel your order? | If you wish to change or change your order, please Contact Us as soon as possible |
| We will do what we can to help | |
| If your order has already been processed, it can no longer be cancelled |
Frequently Asked Questions
| Delivery to Freight | If your order is under $500, there is a $10 Delivery fee to the Freight Supplier. This is added to your freight charge |
| How much is a cubic metre? | To give an idea … |
| A standard Washing Machine is between .5 to .7 of a cubic metre | |
| A Chainsaw is .2 of a cubic metre | |
| Who sets the price for Air & Sea Freight? | All Air and Sea Freight including Dangerous Goods & ‘Minimum’ amounts, are set by the Air or Sea Freight provider. We have no control over these costs |
| What is Volume Weight for Air Freight? | Air Freight is charged by weight. |
| When an item is over sized, it is charged by Volume Weight. This is a mix of the weight and size. | |
| Examples of oversize are 6 burner stove, Fridge/Freezer | |
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