Delivery & Freight Guide

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Something wrong?

You would like to return an item?See Returns
You have received the wrong product or are missing a product?We are so sorry if you have ordered something online and received the wrong product or are missing a product
 
Please Contact Us with your order details and we will get this sorted straight away for you
You have received a damaged productWe are so sorry! 
Please Contact Us as soon as possible.  
You want to change or cancel your order?If you wish to change or change your order, please Contact Us as soon as possible
We will do what we can to help
If your order has already been processed, it can no longer be cancelled

Frequently Asked Questions

Delivery to FreightIf your order is under $500, there is a $10 Delivery fee to the Freight Supplier.  This is added to your freight charge
How much is a cubic metre?To give an idea …
A standard Washing Machine is between .5 to .7 of a cubic metre
A Chainsaw is .2 of a cubic metre
Who sets the price for Air & Sea Freight?All Air and Sea Freight including Dangerous Goods & ‘Minimum’ amounts, are set by the Air or Sea Freight provider.  We have no control over these costs
What is Volume Weight for Air Freight?Air Freight is charged by weight.  
When an item is over sized, it is charged by Volume Weight.  This is a mix of the weight and size.  
Examples of oversize are 6 burner stove, Fridge/Freezer
  • These must also fit the criteria for Air Freight