Privacy Policy

In this policy we refer to Vonnias as “we”, “us”, or “our”

By entering any of our stores, using our website, mobile site, apps, services, participating in our database or promotions or interacting with our Customer Services, you acknowledge that your device and personal information will be treated as detailed below

When you visit (the site), certain information is automatically collected from you

Device Information

Your device information helps improve and optimize ‘the site’ and protects from potential and risk and fraud

Device information is your web browser, IP address, time zone, and some of the cookies that are installed on your device.  As you browse the Site, information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site.

The information is collected using Cookies – a small text file that is placed on a device when it is browsing a website. Enables the website host to gather information about how the website was used by that device

  • If you do not wish to allow cookies, you can disable them yourself from within your browser settings

Personal Information

In this policy, “personal information” in general terms is – if the information we collect personally identifies you, or you are reasonably identifiable from it

Types of Personal Information

We may collect the following types of personal information

  • Name
  • Image, sound, and biometric data, such as height
  • Mailing or street address
  • Location
  • Email address
  • Telephone number
  • Age or birth date
  • Profession, occupation, or job title
  • Personal information that is available through social media
  • Details of the products and services you have purchased from us (including payment information) or which you have enquired about or showed interest in, together with any additional information necessary to deliver those products and services and to respond to your enquiries
  • Any additional personal information that you provide to us directly or indirectly through our websites, apps or in-store or through our representatives, through use of our services or otherwise; and
  • Information you provide to us through our Customer Services, Surveys, or that is publicly available

How we collect the information

We do this in a variety of ways, including when you

  • Access and use our websites, apps and communications including the purchase of products or services from us
  • Call, email or interact with us instore, on the Site, on Social Media or via our Customer Services
  • Complete applications, enter promotions, register for events that we run or facilitate
  • You agree that we may also collect personal information from third parties, including
    • Third party companies such as credit reporting agencies, other retailers (for the purpose of preventing criminal behavior), law enforcement agencies, and other government entities
    • Advertisers
    • Mailing lists
    • Contractors and business partners
    • Suppliers or manufacturers

How do we use personal information?

The main purpose of collecting information is to enable us to be more efficient, effective and Customer Service focused for you.

  • For you – Personalize and customize your experience with us, verify your identity, provide information or advice about new and existing products that may interest you, communicate effectively including marketing, recalls, service warranties etc. and process your requests, provide access to secure areas of our websites, apps or notices about updates to the functionality of our websites
  • For us – More effective promotions and competitions in line with customer needs, conduct analysis across our businesses, ability to improve operational functions,
  • Security – To help prevent unlawful activity and to investigate if we have reason to suspect a breach of any of our terms and conditions or any suspected unlawful activity
  • As required or permitted by any law

Disclosure of Personal Information

We may disclose your personal information

  • For the operation of our websites or our business, to employees, for the specific purpose of fulfilling requests by you, to provide products and services to you, as detailed in this policy, Third parties to undertake services – only the relevant information needed to fulfil the service i.e. web hosting providers, IT systems administrators, data entry service providers, electronic network administrators, debt collectors, and professional advisers such as accountants, solicitors, business advisors and consultants , Software providers, suppliers, business partners or joint venture entities or partners, sponsors, or promoters of any competition that we conduct or promote, specific third parties authorised by you to receive information held by us
  • To manufacturers or suppliers of products or services for product warranty or guarantee fulfilment purposes, to facilitate repair of a product or where the manufacturer or supplier has advised that they need to contact you for any issues related to the quality or safety of the product or service you have purchased
  • We require any third party to protect your information against unauthorised use or disclosure
  • In addition to the above, we release personal information only when it is permitted or required by law for legal compliance and law enforcement

We will take all reasonable steps to protect the personal information that we hold from misuse, loss, or unauthorised access or modification. If you suspect any misuse or loss of, or unauthorised access to, your personal information, please let us know immediately

Breach of Privacy

If you believe that we have breached this policy or have any questions or concerns about this policy, please contact us and provide details of the incident so that we can investigate it.


We may change this privacy policy from time to time. Updated versions of this policy will be posted on our website. This policy was last updated in November 2021

Contact Us

If you have any further queries including updating your information or access to your personal information, please contact us via the Contact Us page