Not happy with your purchase? No worries 🙂
Return the item within 14 days of purchase for an exchange
This is on the condition that the product is returned in its original condition with all packaging and a proof of purchase i.e. receipt
- Items that have been used, worn, opened, altered, or damaged by the customer will not be accepted
Online Returns via post
Call us on +682 20928 or Contact Us
- We will provide a Returns Number for you to note on the packing slip when returning the item
Note: Outer Island returns (Excluding Rarotonga & Aitutaki) will be reviewed on a case by case basis due to the time from date of purchase, receiving the item and returning the item back to a Vonnias store.
- Notify Vonnias immediately after receiving your items if you intend to return items
Items that cannot be returned
- Gift vouchers, Mobile Phone top ups
- Cut items i.e. fabric, rope, hose etc.
- Food items
- Lingerie, Swimwear, Underwear & Hosiery
- Earrings & pierced jewelry
- Cosmetics & Beauty products if the seal is broken
- Bedding and accessories i.e. mattresses, including air mattresses, linen, and protectors etc. where the seal and/or packaging has been opened
- CDs, DVDs, opened software, electronic games, headphones
- Special orders
It is your responsibility to return the item to the store. If you cannot do so, a pickup/call out can be arranged for a fee. The fee will be payable at the time of the pickup/call out or if the item is deemed faulty, the fee will be refunded.
A Vonnias representative will assess your item instore and confirm the item as faulty
- The item will be repaired under the manufacturer’s warranty
- If unrepairable, the item will be replaced
- If the item cannot be repaired or replaced, a refund will be processed
No item will be immediately accepted.